Q1: I feel I am in good health. Why should I measure my blood pressure?
A1: High blood pressure is very common. If you are aged between 65-84 years old in Hong Kong, the is 57.4% chance that you may have high blood pressure. High blood pressure may be present without any symptom. If not controlled well, high blood pressure may lead to coronary heart disease, stroke, kidney impairment, retinopathy and dementia. Monitoring your blood pressure proactively will allow early identification and treatment thus avoiding the more serious complication. There is also a chance that preventive and early management may also avoid life-long medication.
Q2: Do I need to monitor my blood glucose levels?
A2: Almost 1 in 5 persons in Hong Kong has diabetes mellitus. Diabetes also needs to be controlled well because it can lead to various small blood vessel diseases and may cause end organ damages including cardiovascular diseases, coronary heart diseases, stroke, kidney impairment, blindness. If you have diabetes mellitus, you should do regular monitoring of blood glucose level to ensure good control.
Q3: Why is measuring my body weight important?
A3: Measurement your body weight may give you your body mass index (BMI) which indicates the degree of overweight or obesity. High BMI is a risk factor for cardiovascular diseases including coronary artery disease and stroke. Keeping an eye on your weight allows you to take preventive measures to reduce this risk factor.
Q4: What services does DrPOM provide?
A4: DrPOM offers a remote health monitoring service by providing clients with user-friendly health monitoring devices and an innovative reliable online platform. Clients are able to take health measurements at home and the data is securely transferred to a backend office in real-time. The system automatically sends an alert to the client and designated carer or family member when there is a serious abnormality. A nurse-led CareTeam verifies the health readings and communicates with the client-user or designated carer when indicated. Additional CareTeam service to provide personalised case management is also available to assist clients with chronic diseases.
Q5: What health parameter monitoring can I request?
A5: At present DrPOM’s remote health monitoring platform provides monitoring of blood pressure, heart rate, oxygen saturation, body temperature, body weight, blood glucose, blood total cholesterol and uric acid.
Q6: How are my devices connected to the internet?
A6: Measurements data are transfer to the app in a mobile device via Bluetooth and the readings are shown in the app. The app transfers the data to the Cloud server in the internet through cellular connection (sim card) or wifi. The information is then downloaded to a backend dashboard monitored by our Nurse-led team for immediate action when indicated.
Q7: What do I need to do if I receive an alert message?
A7: There are two levels of alert. A high alert may indicate a seriously abnormal reading. If you receive a high alert, stay calm, rest for a few minutes and take the measurement again. If the reading is still very high, you may need to seek medical attention. DrPOM has a service plan that include our nurse-led team calling you to verify the alert and advise you what you need to do. For low alert, there is no urgency to seek medical attention. This level of alert is intended to indicate to the client to keep an eye on the measurements trend over the next few days or weeks, and if still consistently and persistently high, may warrant getting a medical assessment.
Q8: When will the Health support team contact me is my readings are abnormal?
A8: The Nurse-led health support team will only contact you if your readings are extremely out of range and serious enough that it may increase the risk of complication. However theh health team will only contact you if you have subscribed to the relevant service plan.
Q9: Do I have to do my health measurements every day?
A9: No you do not have to unless the condition you wish to monitor is unstable and not normalized yet. However it is good practice to do daily measurements to make it a routine habit to monitor your health more closely.
Q10: Why do I need to share my personal health information with DrPOM
A10: If you subscribe to DrPOM Essential Plan and Superior Plan, DrPOM Nurse-led team will call you if you measurements are very abnormal (high alert) and will assist you to monitor your chronic diseases and health condition. Knowing your personal health information will allow them to provide you with a more accurate and effective assistance.
Q11: Is my personal information and health data protected with this system?
A11: DrPOM is committed to protecting the privacy and confidentiality of customers’ personal and health-related information. DrPOM will process and use customers’ personal and health-related information in accordance with its privacy policy and will do so in accordance with applicable privacy laws and regulations. We adopt Appropriate protection mechanisms to enhance the network security of the system.
Q12: How do I subscribe to DrPOM?
A12: You may subscribe to DrPOM services by accessing the platform via the website or social media sites. Follow the application procedure step by step. If you still have difficulty, DrPOM staff will be happy to assist you when you call Hotline 852-2111 0717.
Q13: How much does it cost me?
A13: The cost of subscribing to DrPOM services consists of two separate components. You will need to first select the parameters you wish to monitor, followed by the services plan preferred. Payment for the monitoring devices is a one-off charge to purchase the devices while payment for DrPOM monitoring services is a recurring charge for as long as you continue to subscribe to the services. Please refer to the website www.drpom.net for more accurate updated pricing information.
Q14: Can I terminate my subscription immediately if I decide not to continue?
A14: Yes you may terminate your service subscription with a full refund if you decide not to continue within the first month after registration. After the 14 days, under special circumstances a refund may be possible with the relevant supporting document. The monitoring devices you have purchased will not be refunded.
Q15: Do I have to give my device back to DrPOM when I end my subscription?
A15: No, the monitoring devices belong to you. You would have either purchased the devices at the outset or that the devices have been included in the original fee you paid at the time of registration.
Q16: Are the measurement devices for sale?
A16: Yes, some of the devices are for sale at DrPOM even if you do not subscribe to the services.
Q17: How do I connect and pair my health measurement devices to my mobile device?
A17: Step-by-step instructions are explained in the User manual that comes with the devices. You can also access these instructions at DrPOM website www.drpom.net If you still have difficulty, DrPOM staff will be happy to assist you when you call Hotline 852-2111 0717.
Q18: Do I need to have a mobile phone to access the platform?
A18: You will need a mobile device whether a mobile phone or a tablet/pad. You have to download the DrPOM App onto your mobile device before you can pair your devices to the App by Bluetooth and access the Cloud platform.
Q19: Do I need to have wifi at home?
A19: You will need to be connected to the internet to access the Cloud platform. For this you will need to have either wifi or cellular connectivity eg sim card in mobile phone or tablet/pad to connect your mobile device to the internet.
Q20. What can I do if I do not remember how to take my measurement?
A20: You can refer to the User Handbook which contains measurement instructions that you can follow. Alternatively you may access our instructional videos on DrPOM website. If you still have difficulty, DrPOM staff will be happy to assist you when you call Hotline 852-2111 0717.
Q21: What should I do if my device does not work?
A21: The most common problems are usually related to connectivity and battery. If your devices are not working properly, you may find a simple troubleshooting solution in the User Handbook. If you still encounter the problem, DrPOM staff will be happy to assist you when you call Hotline 852-2111 0717.